Frequently Asked Questions

You can contact us via parkguardinfo@gmail.com or reach by control center 24/7 number: +372 5377 0474.

We are committed to providing fast and effective solutions to ensure your satisfaction.

In the event of violating of the parking conract the driver is obliged to pay the operator a penalty of up to 57 euros.

To appeal the imposed penalty, you must complete and digitally sign the application within 14 days from the date of the penalty claim submission.

You can find more detailed information here.

Payment of the specified penalty fee can only be made through the bank transaction. The details for the payment of the penalty fee are written on the penalty fee receipt.

If you are having difficulty with payment, please contact us by control center 24/7 number:​​ +372 5377 0474.

The penalty must be paid within 14 days from the date of the penalty claim submission, using the attached payment order. The payment deadline is indicated in the upper right corner of the penalty notice.

Payment of the penalty after the specified payment deadline may incur additional costs and late fees. If payment is not made by the set payment deadline, we will initiate the process of creating a debt collection claim through a debt collection service provider.

If you are having difficulty with payment, please contact us by control center 24/7 number:​​ +372 5377 0474.

The amount paid for the imposed penalty can only be refunded if you have paid the penalty before receiving the commission's decision on the cancellation or reduction of the imposed penalty.

To answer this question, one must refer to the Road Traffic Act § 2 (49 and 52).

§ 2 (49)
Parking is the intentional stopping of a vehicle for longer than necessary for the boarding or disembarking of passengers or for loading goods.
§ 2 (52)
Stopping is the intentional halting of a vehicle for the purpose of picking up or dropping off passengers, or for loading or unloading cargo. A vehicle's stopping due to traffic flow or at the request of a traffic control device or regulator is not considered stopping.

You can find more detailed information here: https://www.riigiteataja.ee/akt/117032011021.

The parking operator has the right to tow a vehicle if the vehicle causes damage to the operator during its stay in the parking lot or if the parking agreement or law is violated, including if a vehicle is parked without a licence plate or if there are circumstances under section 92, paragraph 6, of the Road Traffic Act.

If you did not find your car in the parking lot, please specify your car's towing information at our control center 24/7 number: +372 5377 0474 or call the emergency number 112.

Pursuant to the Traffic Act, the driver, owner or possessor of the vehicle shall compensate the costs of transporting the vehicle to a guarded storage facility or police authority and the costs of storing and guarding the vehicle. If the driver, owner or possessor of the vehicle is not guilty of an offence, he/she is exempted from the reimbursement of the costs.

The costs of transporting a vehicle to a guarded storage facility or police authority and the costs of storing and guarding the vehicle there and the reimbursement arrangements have been established by the following Regulation of the Government of the Republic: https://www.riigiteataja.ee/akt/108022022009.